Our commitment to privacy
Playground Centre respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.
Information we collect
We collect personal information such as your name, contact details, organisation name, project information, delivery address, and purchase history when you interact with us, including through our website, online forms, downloadable resources, social media channels, event registrations, or direct enquiries. We may also collect limited technical information such as your IP address, browser type, and website usage data through cookies and analytics tools.
Why we collect your information
When we collect personal information, we will generally tell you why we are collecting it, how it will be used, who it may be shared with, and your rights to access and correct it. Providing personal information is usually voluntary; however, if you choose not to provide certain information, we may be unable to respond to your enquiry, provide products or services, supply requested resources, process orders, or otherwise meet your request.
Information collected from third parties
In some circumstances, we may receive personal information about you from third parties, such as councils, schools, architects, landscape architects, contractors, developers, referral partners, project consultants, or publicly available sources. Where required by law, we will take reasonable steps to notify you that we have collected your information, the purpose of collection, and your rights in relation to that information.
How we use your information
We use your personal information to respond to enquiries, provide quotations, process orders, deliver products and services, manage projects, provide customer support, administer warranties, improve our products and services, conduct business operations, and communicate with you.
Marketing communications
Where you have provided your consent, we may also send you newsletters, industry insights, event invitations, project updates, promotions, or other marketing communications. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Payment security
When you make a purchase, payments may be processed securely through trusted third-party payment providers. Payment information is encrypted during transmission, and Playground Centre does not store full credit card details.
Sharing your information
We may share your personal information with trusted service providers who assist us in operating our business, including delivery companies, installation contractors, payment processors, IT service providers, website hosts, marketing platforms, professional advisers, and other suppliers involved in delivering products or services to you. We only share information where necessary for them to perform services on our behalf or where required by law.
Overseas disclosure of information
Some service providers may store or process personal information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients protect the information in a manner that provides comparable safeguards to those required under New Zealand privacy law.
Cookies and website analytics
We use cookies and similar technologies to improve your browsing experience, understand website usage, measure marketing effectiveness, and help us enhance our website and services. You can disable cookies through your browser settings; however, doing so may affect the functionality of some parts of our website.
Protecting your information
We take reasonable steps to protect personal information against loss, unauthorised access, use, disclosure, alteration, or misuse. While we implement appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymise it.
Accessing and correcting information
You have the right to request access to the personal information we hold about you and to request correction of that information.
Complaints and privacy concerns
To make a privacy request or raise a concern about how your information has been handled, please contact us at customerservice@playgroundcentre.com.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.
Last updated: June 2026